Dell IT Walkin May 18 - 22

TECHNICAL SUPPORT ASSOCIATE(XPS-VOICE PROCESS)-CALL CHARLES-9849222353

Job Description

TECHNICAL SUPPORT ASSOCIATE (XPS-VOICE PROCESS)

Process: US

Eligibility Criteria:
GOOD COMMUNICATION SKILLS. 
GOOD TECHNICAL ACUMEN AND HARDWARE KNOWLEDGE.
WILLING TO WORK IN NIGHT SHIFTS. 
GOOD CUSTOMER FOCUS. 
GRADUATES IN ANY STREAM. 
UNDERGRADUATE CANDIDATES NEED TO HAVE ONE YEAR INTERNATIONAL CALL CENTER EXPERIENCE.

Job Summary

Responsible for taking control of and resolving complex technical and escalated customer issues. Documents and simulates complex customer issues to find solutions and fixes to customer inquiries and problems. May dispatch additional service as necessary. 

Accountabilities 

Guide customer troubleshooting efforts to identify products that are defective and direct in issuing service calls in accordance with guidelines.

Identify and provide input on unique or recurring customer problems

Be a champion of Dell specific tools, troubleshooting procedures. Provide DSN feedback at all appropriate times.

Scope

Responsible for partnering with customer to obtain resolutions to complex technical issues- helps others deliver results.

Coordinates the resolution of technical issues – waits in queue (chat) for those requiring assistance and provides help/advice in a timely manner.

Resolves the most complex issues forwarded by technicians or peers. (e.g. executive technical escalations)

Maintains/builds relationships with other groups that impact the technical aspect for phone support (e.g. tool content teams, product group)

Ability to analyze and solve highly complex technical problems which may not ever have been encountered. 

Knowledge & Skills

Ability to analyze, research, and solve highly technical, unique problems. 

Thorough knowledge of the following: 

          Mainstream DOS and Windows Applications
          Basic PC Hardware
          Microsoft Operating Systems
          Peripheral Subsystems including the following:  

          Multimedia, Scanners, Printers

Advanced knowledge of the following: storage subsystems, video subsystems, processor subsystems

Excellent communication & trouble shooting skills

Telephone customer service skills. 

You can Walkin directly to the Dell Office for an interview process between 11:00 am - 5:00 pm, (Monday – Friday).

* Carry a hard copy of your resume and a passport size photograph*.

Contact Person / Reference: Charles

Regards,

Charles

Human Resources

Mobile:9849222353

Dell International Services (P) Ltd.

Location Hyderabad

Experience 1 - 5 years

Key Skills “technical support”,”tech support”

Education Any graduate

Category • Software, Hardware, EDP
• Call Centre, BPO, Customer Service 

Role • Fresher
• Technical Support Engineer
• Technical Support Executive ( voice)
• Customer Service Executive (Voice)

Industry • IT Enabled Services
• IT/ Computers - Hardware
• IT/ Computers - Software

If you meet the above mentioned criteria, apply online

click here

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