IBM Recruits IT Graduates

ITIL- CO-ORDINATOR’S 

Job Description   

# Overall responsibility for the resolution of all problems and implementation of changes 

# Manage all problems in accordance with the Problem & Change Management processes 

# Minimize the impact of problems on the availability of services 

# Ensure the quality, accuracy & timely resolution of Problems 

# Manage the root cause analysis process for problems that affect availability 

# Responsibility for the creation, coordination, consolidation and monitoring of change schedules. 

# Responsibility for ensuring that all Changes are appropriately documented, approved & accurate. 

# Responsibility for ensuring that all Changes are accurately implemented on time. 

# Drive proactive quality improvement 

# Produce weekly Problem & Change management statistics,Independently generates solutions, based on analytical skills and business knowledge,Analyzing client business requirements.

2+ Years of Helpdesk / Technical Support / General IT experience/IT Service Management 

# Ability to co-ordinate work between teams across geographies,ITIL Foundation Certification/ITIL Practioners Ceritification/Knowledge of BS15000/ISO20000/Knowledge of BS7799/ISO 2700 1/Microsoft Operations Framework.

# Technical Skillls : 

IT Savvy, Basic Networking Concepts, Demonstrates professional knowledge of client’s environment, platform and systems development and systems/network operations,Demonstrates analytical ability and creativity in resolving first and second level problems for systems, networks, and applications and in the design, implementation and coordination of solutions to ensure system performance issues. 

Desired Profile    

Job description
# Overall responsibility for the resolution of all problems and implementation of changes 

# Manage all problems in accordance with the Problem & Change Management processes 

# Minimize the impact of problems on the availability of services 

# Ensure the quality, accuracy & timely resolution of Problems 

# Manage the root cause analysis process for problems that affect availability 

# Responsibility for the creation, coordination, consolidation and monitoring of change schedules. 

# Responsibility for ensuring that all Changes are appropriately documented, approved & accurate. 

# Responsibility for ensuring that all Changes are accurately implemented on time. 

# Drive proactive quality improvement 

# Produce weekly Problem & Change management statistics,Independently generates solutions, based on analytical skills and business knowledge,Analyzing client business requirements.

2+ Years of Helpdesk / Technical Support / General IT experience/IT Service Management 

# Ability to co-ordinate work between teams across geographies,ITIL Foundation Certification/ITIL Practioners Ceritification/Knowledge of BS15000/ISO20000/Knowledge of BS7799/ISO 2700 1/Microsoft Operations Framework.

# Technical Skillls : 

IT Savvy, Basic Networking Concepts, Demonstrates professional knowledge of client’s environment, platform and systems development and systems/network operations,Demonstrates analytical ability and creativity in resolving first and second level problems for systems, networks, and applications and in the design, implementation and coordination of solutions to ensure system performance issues are resolved.

Required
• Bachelor’s Degree in Information Technology 
• IT Savvy, Basic Networking Concepts : Applied 
• Demonstrates professional knowledge of client´s environment : Applied 
• Platform and systems development and systems/network operations : Applied 
• Demonstrates analytical ability and creativity in resolving : Applied 
• Client personnel to implement technical solutions : Applied 
• English: Fluent

Experience   2 - 6 Years 

Industry Type   IT-Hardware & Networking

Functional Area    ITES/BPO/KPO, Customer Service, Ops.

Location   Bengaluru/Bangalore, Chennai 

Keywords   ITIL ,Networking Concepts,Microsoft Operations Framework,Problem & Change Management

If you meet the above mentioned criteria, apply online

click here

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