Wipro Entry Level Walkin May 1-2

Experience : 0 - 2 Years

Location : Pune

Education : UG - B.A - Any Specialization,B.Arch - Architecture,B.B.A -

Management,B.Com - Commerce,B.Ed - Education,B.Pharma - Pharmacy,B.Sc - Any

Specialization,BCA - Computers,BDS - Dentistry,BHM - Hotel Management,BVSC -

Veterinary Science,LLB - Law,MBBS - Medicine

PG - Post Graduation Not Required

Industry Type : BPO/ITES /CRM/Transcription

Functional Area : ITES/BPO/KPO, Customer Service, Ops.

Job Description

Answer queries on service turn on, service turn offs, transfer of service, billing inquiries, meter relocation, general query etc and access Customer’s support needs and handle/route accordingly
Use knowledge acquired during training and prior experience to resolve issues
Identify and provide input on unique or recurring customer problems
Ensure proper escalation procedures
Ensure adherence to rules to resolve query

Desired Candidate Profile

Age: 18 to 45 yrs

Education : Undergraduates
Non Engineering Graduates

Experience : 6 months to 2 years experience in utility&energy / telecom / F&A / customer service

Working knowledge of PCs

Good typing skills

Excellent spoken English and written communication skills

No Regional Accent

Ability to verbalize thoughts

Correct construction of sentences and Grammatically correct English

Excellent listening skills

Team player

Good analytical skills

Incase you fulfill the above criteria kindly walk in to one of the addresses mentioned below between 10AM and 5PM:

Wipro BPO (Monday to Friday)

Venue

Plot No. 2
Phase 1
Rajiv Gandhi Infotech Park
Next to Infosys BPO
Hinjewadi
Pune-411057

Wipro BPO (Monday to Saturday)

Venue

FC Annex, 1215, Shivajinagar,

Landmark: Lane opposite Fergusson College Gate 2
Lane adjacent to Hotel Savera
Next to TATA Motor Finance

Documents to be carried for the interview:

2 passport size photographs in color

2 printed copies of your resume

1 photo identity proof (original + photocopy)

CANDIDATES WHO HAVE APPLIED IN THE LAST 2 MONTHS NEED NOT APPLY

Keywords : CSA , CSE , CCA , CCE , CSO , CCO , call centre , BPO , night shifts ,

energy & utilities , wipro bpo , telecom , customer service , finance & accounting

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