Ocwen Financial Sol Freshers Walkin Jul 29 - 31

Walkin from 28th to 31st July for Voice and Non-voice Process

Experience :  0 - 1 Years

Location :   Bengaluru/Bangalore

Education :  UG - B.A - Any Specialization,B.Arch - Architecture,B.B.A - Management,B.Com

- Commerce,B.Pharma - Pharmacy,B.Sc - Any Specialization,BHM - Hotel Management

PG - Any PG Course - Any Specialization,Post Graduation Not Required

Industry Type :  BPO/ITES

Functional Area :  ITES/BPO/KPO, Customer Service, Ops.

Job Description

We would like to invite the eligible applicants for Associate level position for a voice and non-voice process in our BPO division.

Review the requirement details, eligibility criteria and Walkin with your resume to our indiranagar office between 11-00AM to 5-00PM from 28th to 31st July.

Venue:

#3/1, 2nd Floor,
Salarpuria Adonis,
Binnamangala bus stop, old Madras road,
Indiranagar,
Bangalore - 560038.

Interview process: 1st round is 12 minutes aptitude test with 50 questions and only when test is cleared we will consider the candidate for further process i.e. HR discussion, Voice and Accent test.

Contact person: Umesh / Rajatha

Position: Associate

Process: Voice and Non Voice process

Shift: Only Night Shift

Experience :  0-1Yr

Education :  BA, BCom, BBM, BBA, BHM, BSc

(computer science,MBA, BCA, MCA, BE/BTech graudates and candidates who have appeared earlier need not apply)

This position reports directly to the Senior Manager REO Sales and maintains responsibility for the following:

•Support the REO properties sales process for assigned regions in the United States – including accurately updating property listing information for the asset in the appropriate Multiple Listing Service, assisting in creating marketing materials, coordinating buyer tours, notifying buyers or buyers agents that their offer has been rejected, checking contracts for accuracy and completeness, answering questions about the property.

•Coordinate with internal Ocwen departments to determine signage requirements, lock-box services and maintenance requests

•Interact effectively within Ocwen Senior Management, clients and perspective purchasers

•Answer inbound calls and voice mails from customers, real estate agents, and the general public regarding the management and sale of residential properties

•Responsible for one call resolution for disputes, complaints and concerns

•Monitor multiple e-mail accounts and provide same day response

•Research top priority items by providing detail investigation of complaints and disputes

•Produce written resolutions and/or summaries quickly

•Ability to discern matters that require escalation to Supervisor

•Timely completion of all work assignments and projects

•Responsible for additional duties as assigned, including various special projects

•Maintain strong team alliance, ability to work with co-workers to meet and achieve team and department goals

Key Result Areas:

•Manage a minimum HRD of 50 properties for sale

•Achieve 100% on review and acceptance of real estate sales contract documentation

•Attain same day response on e-mails and voice mails

•Maintain 24 hour response on calls or e-mails left after business hours

•Achieve 100% accuracy on Multiple Listing Service data input

Qualifications:

•Ability to perform in a fast-paced, constantly changing environment with accuracy under tight deadlines

•Excellent customer service skills

•Exceptional investigation abilities

•Demonstrated excellence in written and verbal communication

•Strong multi-task expertise, self-discipline, and attention to detail

•Proficiency in data processing, Microsoft Office - including Word, Outlook and Excel

•College preferred, minimum of 1 year responsible work experience necessary

•Knowledge of Real Estate transactions, agency relationships and Real Estate Owned protocols desirable.

Desired Candidate Profile

Applicant Should be a Graduate.

BA/BCom/BBM/BBA/BHM/BSc

Should have good analytical and excellent communication skills.

We donot consider BSc Computer Science/BCA/MCA/MBA/BE/BTech

Should be willing to work in complete night shift.

Candidate who have appeared in the last 5 months need to apply again.

Keywords :  Voice Process, BPO, Customer Service, Customer Support

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