ADP Recruit IT Graduates

Crystal Reports Professionals

Job Description
   
• Acts as a first point of contact for Clients to resolve queries on crystal report requirements, either through email, cases or calls.

• Set up new clients on e-portfolio and create initial crystal admin users based on forms received

• Help with initial creation of report specifications based on requests of new clients, including PCPW Reportsmythe to Payforce crystal migrated clients

• Perform research on issues for report, data and SQL queries. Send a regular status updates to clients

• Resolves escalated client or production issues by researching the root cause of the issue and fixing the issue or working with appropriate resource to fix the issue.

• Works closely with stakeholders (client or internal departments) as a liaison team to ensure that issues are quickly resolved and the agreed turnaround time is maintained.

• Instructing clients on how to access new sample crystal reports, as needed.

• Receiving and processing report specifications for new custom reports and modifications.

• Detects and identifies enhancements and improvements that increase the quality and efficiency the process

Desired Profile
    
• 1-3 yrs of experience in a technical (voice) support process

• Good Knowledge in SQL

• Excellent communication skills - verbal and written.

• Must be able to work in a team environment.

• Ability to multi-task and work with confidential data

• Basic SQL knowledge and aptitude to learn more.

• Good knowledge of MS office.

• Previous Support experience desired. (Telephone Support)

• Proactive, self-motivated; ability to work in flexible hours

• The candidate is required to adhere and enforce the security policies of the organization

Qualification: B.Com, B.Sc, M.sc, B.Com Computers

Experience :  1-3 yrs of experience in a technical (voice) support process

The following candidates need not apply:

* BE / B.Tech / MCA.

* Candidates with less than 1 year in the current company.

* Candidates who have worked with 3 or more companies and possess only 2 years experience.

* Candidates who have applied in the last 6 months.

* Candidates are requested to carry one copy of their CV, Passport size Photograph & Pay slip.

Experience   1 - 3 Years

Industry Type   IT-Software/ Software Services

Role   Outside Consultant

Functional Area    IT-Other

Location   Hyderabad / Secunderabad

Keywords   SQL, Telephone Support

If you meet the above mentioned criteria, apply online

click here

Similar Posts:

Share This Post

Subscribe to openings like this and get Jobs like this delivered in your mailbox as soon as they are updated on this website every day. Click here to sign up.

Tags:
Topics: Hyderabad, walkins-by-city

No comments yet.

Leave a comment

Line and paragraph breaks automatic, e-mail address never displayed, HTML allowed: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

(required)

(required)