Cambridge Sol Recruit IT Graduates

Team Lead-Support/Helpdesk

Job Description

Team Lead-Support

 Experience :  7 years/3 years(Relevant)

Technical support helpdesk /  Java / J2EE 

ITIL Certified

Accent Neutral spoken English.

Prior experience in leading a team of Help Desk / Technical Support Desk.

The technical support helpdesk has been structured in the following manner:

·         Level 1 Support: Level 1 is the basic support is being provided by the support centre regardless of the support request. Level 1 responsibilities will typically include, user verification, ticket origination, call resolution, call routing, call escalation and initial troubleshooting steps that will focus on resolving user issues.
Basic Troubleshooting
Initial call/problem identification
Incident creation and tracking

·         Level 2 Support: 
Advanced Troubleshooting, Diagnosis and support
Analysis of the issue and possible solutions before referring it to BWise Product team for Level 3 support.

Job Location :   Bangalore

Email: [HIDDEN TEXT]

Company Name Cambridge Solutions Ltd

Location Bangalore

Experienc 3 - 7 years

Key Skills “technical support”,”Helpdesk”,”help desk”,”level 2″,”level 1″

If you meet the above mentioned criteria, apply online

click here

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