Dell Recruits IT Graduates
Desktop/Laptop Corporate Support Openings in Dell India(Day Shift)
Experience : Â 2 - 4 Years
Location : Â Bengaluru/Bangalore
Industry Type : Â IT-Hardware & Networking
Role: Associate/Sr. Associate -(Technical)
Functional Area : Â ITES/BPO/KPO, Customer Service, Ops.
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Job Description
Job Description:
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Responsible for providing telephone/email/chat Support for Commercial Business
segment - diagnostic technical support of Client Products - Desktop, Laptop and
workstation and various software applications (Windows, LINUX)
Answers questions about installation, operation, configuration, customization,
performance, and usage of assigned products i.e. END TO END HARDWARE
Business Compliance - Verifies warranty , Data Integrity , entitlement and
determines appropriate action
Applies diagnostic techniques to identify problems, investigate causes and recommend
 solutions to correct failures
Documentation of the problems to support solution database for diagnostics and
solution implementation. - END TO END CASE MANAGEMENT
Inbound & Out Bound Call / emailÂ
Client Support - Core Hardware technologies Desk Top & Laptop , Basic , RAID
TECHNOLOGIES, INTEL x86 technology , Architecture Knowledge, Network CONCEPTS,FIBRE
TECHNOLOGIES
Third Party Vendor ( Hardware / Software - Intel , Adobe , MS ) Colabrative Support
Desired Candidate Profile
Job Description:
Â
Responsible for providing telephone/email/chat Support for Commercial Business
segment - diagnostic technical support of Client Products - Desktop, Laptop and
workstation and various software applications (Windows, LINUX)
Answers questions about installation, operation, configuration, customization,
performance, and usage of assigned products i.e. END TO END HARDWARE
Business Compliance - Verifies warranty , Data Integrity , entitlement and
determines appropriate action
Applies diagnostic techniques to identify problems, investigate causes and recommend
solutions to correct failures
Documentation of the problems to support solution database for diagnostics and
solution implementation. - END TO END CASE MANAGEMENT
Inbound & Out Bound Call / email
Client Support - Core Hardware technologies Desk Top & Laptop , Basic , RAID
TECHNOLOGIES, INTEL x86 technology , Architecture Knowledge, Network CONCEPTS,FIBRE
TECHNOLOGIES
Third Party Vendor ( Hardware / Software - Intel , Adobe , MS ) Colabrative Support
Candidate Profile:
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Provide First-level Technical Support on hardcore operational or maintenance of PC
computers and /or peripherals using available tools.
Should have worked on Laptops, Desktops or Work station.
Graduation Must
MCSE, A+ Certificate, CCNA etc Certification would be an added advantage.
Keywords : Â Desktop Support, Laptop Support, Workstation Support
If you meet the above mentioned criteria, apply online
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